As a subscriber on MTN and for one reason or another, you would want to cancel a subscription, this article gives detailed information on how to cancel a subscription on MTN.
A subscriber might want to cancel a subscription for a variety of reasons, including incessant loss of airtime or data due to a subscription he/she doesn’t actually recall signing up for or unintentionally subscribed to a service, therefore, leading to losing airtime anytime they top up.
When a subscriber begins to lose airtime or data incessantly, they then come to the realization that something might be wrong and therefore try to find a way to fix the problem. If you no longer want either some or all of these subscriptions on your number and want to cancel them, then you are at the right place.
In the article below, we will take you through the step-by-step approach and other different processes on how to check if you had subscribed to a service on MTN either intentionally or unintentionally, how to get subscriptions and how to cancel it.
How To Cancel Subscription On MTN
Although some of these processes might sound technical but canceling a subscription on MTN is very easy. After going through all the processes below, you will receive a pop-up message saying your request to cancel your subscription has been accepted and is processing. Below are the steps to cancel your subscription.
- Dial *155#
- Select 1 to view or cancel subscriptions
- Select the Subscription you wish to cancel
- Select 1 to cancel
You will see a pop-up message indicating to you that ‘your request to cancel your subscription has been accepted and is being processed. After a few minutes, which in several cases should be less than 24 hours, Again dial *155# again for an overview of your subscription.
You can also go through the following step-by-step prompts process to cancel your subscription.
- Dial *141*5# and select option 2 (Content Services)
- Select option 1 on the next prompt (Manage Content Services to view or cancel subscriptions)
- Choose option 2 on the next prompt (Manage Premium Rated Services to set spend limits for PRS or opt-out of PRS marketing)
- To block PRS charges, dial *155# and choose option 99 (more)
- Choose the fourth option on the prompts (Block/Unblock future charges)
- Choose option 2 on the next prompts (Premium-rated services)
- Finally, you can block any PRS marketing by dialing *155#
How Do You Check If You Subscribed To Anything on MTN
As an MTN subscriber, checking whether you have subscribed to any service on MTN is equally simple. To check subscriptions running on your number, follow the steps below.
- Dial *141*5#
- Select the ‘Content Services option’ (option 2).
- Go to ‘Manage Content Services
- Follow the prompts to view your content services.
What Is WASP Subscription
You might have heard a lot about ‘WASP’ and might be wondering what it is. ‘WASP happens to be an abbreviation for Wireless Application Service Provider. They are organizations that provide services including bulk SMS and MMS, USSD, and Interactive Voice Response services to individuals requiring assistance.
That is to say that, ‘WASP’ is used by networks when you call in to ask for help or get automated messages and can be to blame for your loss of airtime. These providers send out a variety of services, including downloadable ringtones, caller tunes, news updates, and daily horoscope SMSs, among others.
As a subscriber, if you see such subscriptions and you don’t recall subscribing to them, you can cancel them. Most WASP subscriptions usually trick subscribers to get on board. You might think it’s a good deal but with time, you will start seeing yourself losing airtime.
Types of WASP Subscriptions
- Bulk SMS: This is a type of WASP that communicates the same message to large numbers of opted-in MTN subscribers only.
- Bulk MMS: Bulk MMS services enable large quantities of multimedia messages to be sent to large numbers of subscribers at the same time.
- USSD: This is used to initiate a session that sends a message (similar to SMS) between a cellphone and an app menu in the network. USSD can be used to buy and sell varieties of services including; prepaid electricity, and airtime, among others.
- Multimedia Messaging Service (MMS): They are messages sent from one consumer to another. These messages are a combination of text, sound, pictures, and video in one message.
- Premium-Rated SMS: This is a text message that’s sent to a subscriber’s cellphone on request (e.g. a subscription).
- Subscriber Identity for Third Parties (SIFT): This is a third-party service that enables banks to verify the identity of a SIM card user. Banks currently send OTPs via SMS to a client’s device to authenticate transactions performed over the web.
- Interactive Voice Response (IVR): This is also known as the Voice Menu System. They are responsible for playing automated voice messages that guide subscribers who call for assistance through voice prompts.
- Premium-Rated USSD: This enables MTN subscribers to consume premium-rated services. With this, MTN provides charge rates to subscribers when they dial a premium-rated USSD code. Therefore a subscriber has the option either to continue or terminate in order not to be charged.
- Reverse Billed SMS: This solution allows subscribers to opt out free from WASP services. Note that, WASPs are liable for the cost of the SMS sent by subscribers.
