Telkom understands how important reliable communication is in today’s fast-moving digital world. Whether you’re setting up a new mobile contract, upgrading fibre internet, purchasing a device, or resolving billing queries, knowing the correct Telkom sales contact number saves time and frustration.
This 2026 updated guide explains every official Telkom contact method, verified numbers, self-service options, and smart tips to reach an agent faster.
Understanding Telkom’s Sales and Support Structure
Telkom South Africa operates multiple departments, each with a dedicated contact channel:
- Sales (new contracts, upgrades, devices)
- Customer care (support and troubleshooting)
- Billing and accounts
- Mobile and data services
- SIM swap and security
Because of this structure, calling the correct number is critical for quick resolution.
Does Telkom Have a Sales Contact Number?
Yes. Telkom has dedicated sales contact numbers that customers can use to:
- Enquire about mobile contracts
- Buy fibre or LTE services
- Upgrade existing plans
- Purchase smartphones and routers
However, Telkom sales numbers vary depending on whether you’re calling from a Telkom line, mobile phone, or another network.
NB: We suggest checking Telkom’s official website or their customer care page to get the appropriate Sales Contact Number for your area. You should be able to locate a specific section for sales or contact details on their website, where the proper phone number will be provided.
What Is Telkom Sales Contact Number in South Africa?
As of 2026, these are the verified Telkom sales and support numbers:
| Service | Telkom Number |
|---|---|
| Telkom Mobile & Data Support | 081 180 |
| Telkom Landline Customer Care | 10210 |
| Telkom Sales & Devices | 10213 |
| Telkom Toll-Free (All Networks) | 0800 00 0508 |
Verified Telkom Customer Care Numbers (2026 Update)
To avoid scams, only use official Telkom channels:
- Mobile & data queries: 081 180
- Home phone & fibre: 10210
- Sales and devices: 10213
- WhatsApp support: 081 160 1700
External reference: Telkom Official Site – https://www.telkom.co.za
How to Contact Telkom Sales (All Available Methods)
1. Call Telkom Sales Directly
Telkom normally offers a dedicated sales line you may call to learn more about their goods and services or to sign up for additional subscriptions. Check the Telkom website or customer support page to get the appropriate Sales Contact Number for your area. Alternatively, you might try calling Telkom’s general customer care hotline, such as 10210 from a Telkom landline or 0800 00 0508 from any other phone and asking to be connected with the sales department.
Calling is still the fastest way to reach Telkom sales.
- Dial 10213 for devices and plans
- Dial 081 180 for mobile and data services
2. Contact Telkom via MyTelkom App
The MyTelkom App allows you to:
- Buy data
- View bills
- Request callbacks
- Manage accounts
3. Visit a Telkom Store
Visit a Telkom store to chat with a sales professional in person. If there is a Telkom store or retail outlet nearby. They will be able to respond to your inquiries and give you details on Telkom’s goods and services.
Speaking to a consultant in person helps with:
- Device purchases
- Contract upgrades
- SIM swaps
- Fibre sign-ups
4. Contact Telkom via Social Media
Telkom is one of the telecom providers that may provide customer service and sales support through their official social media profiles. If you want to learn more about their goods and services, you might try contacting them on social media sites like Twitter or Facebook.
Telkom provides limited support via:
- Twitter (X)
Response times vary, but it’s useful for follow-ups.
5. Email Telkom Sales and Support
Send queries to:
Use clear subject lines for faster responses.
How to Speak to a Telkom Agent Faster
To reach a live agent quickly:
- Call 081 180
- Select mobile services
- Avoid peak hours (10am–1pm)
- Have your ID and number ready
How to Get Your Telkom Bill (All Methods Explained)
- Online Account Management: If you have a Telkom online account, you can log in using your username and password on the company’s website. Go to the billing area after logging in to view and download your most recent Telkom bill in PDF format.
- You can access your billing information through the “My Telkom” mobile application if it is loaded on your smartphone. You should be able to read and download your Telkom bill immediately from the app after logging into your account.
- Email: Telkom has the option of sending monthly bills to the email address you have on file. Look in your inbox for emails
- SMS: Telkom may occasionally send you a notification by SMS that includes a summary of your statement or a link to the detailed bill online. Any notices from Telkom regarding billing can be found in your SMS texts.
- Customer service: You can phone Telkom’s Customer Care Number (such as 10210 or 0800 00 0508) and ask them to send a copy of your bill by email or normal mail if you prefer a physical copy of your statement or have trouble viewing it online.
You can access your Telkom bill using:
- MyTelkom App
- Online portal
- Email statements
- Customer care request
Self-Service Billing Steps
- Visit selfservice.telkom.co.za
- Log in
- Select Accounts
- Choose Current Invoice
- Email or download PDF
How to Email Telkom Customer Service
Below is a clear path for Telkom users to email Telkom customer service
- Open Your Email : Log into the email service or client of your choice.
- Create a New Email: To create a new email, click the “Compose” or “New” button.
- Sending the email to: Put Telkom’s customer service email address in the “To” field. Typically, customer assistance questions should be sent to support@telkom.co.za.
- Write a succinct and detailed subject line for your email that summarizes its goal.
- Writing Your Message Include specific details about your query or problem in the email’s body. To ensure that Telkom’s customer care team fully understands your request, please be explicit and precise.
- Attachments (if any): You can attach any papers or screenshots that are relevant to your request to the email.
- Review and send: Before sending the email, make sure all of the attachments and the message are correct and complete.
- Send the Email: When you are finished, click the “Send” button to send your message to Telkom’s customer service department.
Clear emails reduce back-and-forth delays.
How to Follow Up on a Telkom Order
Use the steps below to follow up on your Telkom order:
- Verify Order Confirmation: If you ordered from Telkom online or via customer service, you ought to have gotten an order confirmation. Search for an email or SMS that includes information about your order, including the order number, anticipated delivery date, and, if relevant, any tracking details.
- You can use the tracking number provided with your order to check the status of your package. For real-time updates on the location of your order, enter the tracking number on Telkom’s official website or the website of the selected courier provider.
- Dial Telkom’s customer service at: If you need more information about the order or have not yet received an order confirmation.
- Online Account Management: Log in to Telkom’s official website with your username and password if you have an online account with them. To view the status of your order, go to the order status or order history pages.
- Email or Live Chat: You can contact Telkom’s customer service department via email or live chat to find out the status of your order. If email is more your style, address your question to support@telkom.co.za.
- Visit a Telkom Store: If you ordered something from a real-world Telkom store, you can go there and talk to someone about the order’s status.
NB: Always keep your order number.
How Do I Communicate With Telkom
- Via customer care hotline on 10210 from a Telkom landline or 0800 00 0508 from any other phone.
- Sales Contact Number
- Social media
- Live chat
Which Number to Call for Telkom SIM Swap
For Telkom SIM swap:
- WhatsApp 081 160 1700
- Follow the automated prompts
- Complete identity verification
This method is faster and more secure.
Why Telkom Contact Details Change Often
Telkom updates:
- Support systems
- Call routing
- Digital self-service tools
That’s why using outdated numbers causes delays.
Tips to Avoid Long Waiting Times
✔ Call early morning
✔ Use MyTelkom App
✔ Avoid month-end
✔ Use WhatsApp for SIM swaps
Frequently Asked Questions (FAQs)
What is Telkom sales contact number?
The main Telkom sales number is 10213.
Is Telkom customer care free?
Yes, calls from Telkom lines are usually free.
How do I speak to a Telkom agent?
Dial 081 180 and follow prompts.
Can I email Telkom support?
Yes, email support@telkom.co.za.
What number do I call for SIM swap?
Use WhatsApp 081 160 1700.
Does Telkom respond on social media?
Yes, but response times vary.
Conclusion
Knowing the correct Telkom sales contact number saves time, prevents frustration, and ensures faster service. With verified numbers, app access, WhatsApp support, and in-store options, Telkom offers multiple ways to stay connected in 2026.
Always rely on official Telkom channels, keep your account details ready, and choose the right contact method for your issue.
