If you’re a Telkom Fibre customer and need assistance or have inquiries regarding your service, it’s essential to know the Telkom Fibre contact number.
Irrespective of whatever issue you are facing – connectivity issues, technical support, or billing questions, contacting Telkom’s customer support can help you resolve your concerns.
Telkom offers multiple ways to reach support: dedicated phone lines, WhatsApp, live chat, email, social media, and self-service tools. Knowing the right contact information will help you resolve issues faster and more efficiently.
Telkom Fibre Contact Numbers (Updated 2026)
If you are a Telkom Fibre customer and need to contact their customer support regarding any issues or inquiries, there are several ways to get in touch with them. Check them out below;
The primary method of contacting Telkom Fibre customer support is through their dedicated contact number.
Telkom also provides online chat support and this can be done on its website. As a customer, you can communicate with the support agent that provides real-time assistance.
Here are the official numbers you should use when contacting Telkom support in South Africa:
Customer Support
- Technical Support & Fault Reporting: 10210 (from any Telkom line; general technical support)
- General Customer Care: 081 180 (standard call rates from other networks)
- Sales & Billing Enquiries: 10213
Alternative Support Channels
- WhatsApp Support: 0811 601 700 – for automated assistance and service queries; quick for balance checks, bundles, and self-service.
- Online Live Chat: Available on the Telkom website at www.telkom.co.za.
- Telkom Mobile App: Use the app (Android or iOS) for fault logging, account management, bill payments, and more.
Social Media Support
You can reach Telkom support through its official social media channels:
- Facebook: facebook.com/TelkomZA
- Twitter / X: @TelkomZA
Other Helpful Telkom Support Options
- Self-Service Portal: Use self-service options on the Telkom website to log faults, view usage, or manage your services.
- MyTelkom App: Available for Android and iOS — handles account management, payments, and support tickets.
How to Report a Fault on Telkom Fibre
If your fibre connection is down, intermittent, or not performing as expected, then as subscriber you need to call Telkom fibre and report the issue. Here is a step by step guide on how to to contact Telkom fibre for support.
- Call Telkom’s technical fault line at 10210 — this line is dedicated to technical issues and is generally available 24/7.
- Provide your account details (account number, service address) and clearly explain the issue.
- Follow up if the issue persists using the same channel.
- You can also send a message via WhatsApp (0811 601 700) with fault details.
NB: Be sure the explain the issue you are experiencing for the necessary troubleshooting steps to be given. You can follow up on the issue if it persists using the same channel.
Additionally, you can contact Telkom through social media and when you do so, kindly make your request clear in order to get the needed assistance.
What To Do When Your Telkom Fibre Is Slow
At some point, while using your Telkom Fibre device, you might experience a slow network, and this can get you wondering about what to do to make it fast.
Well, this section of the article will enlighten you on what you can do to restore your fast Telkom fibre, and below are some of the things you can do;
You can start by restarting your device. What this does is that it refreshes the devices and if there are latency issues, it can fix them.
Disconnecting and reconnecting to your Wi-Fi network is also one way that you can speed up your Telkom fibre. Disconnecting from the Wi-Fi network also refreshes the network and most times, speeds up your fibre network.
Disabling any unnecessary devices or applications can also speed up your network. These devices and applications may be consuming great bandwidth and this would slow your network. Doing this will help speed up your fibre network.
Using a wired Ethernet connection instead of Wi-Fi can also fix the issue. Most times, Ethernet is way bigger and better than Wi-Fi, however, the disadvantage is that you will need an Ethernet cable to connect.
How Do I Talk To A Telkom Agent?
As a Telkom customer, there are several easy ways to speak or talk to a Telkom agent. The following are the ways through which you can accomplish this;
Contacting Telkom through their known customer care line. The number to dial is 081180. Once you call, an agent will be available to talk to you.
Additionally, you can contact Telkom via their WhatsApp line, which is 0811 601 700. One other way you can contact Telkom is via their social media handles. The Telkom social media handles are;
Facebook – https://www.facebook.com/TelkomZA/
Twitter – https://twitter.com/TelkomZA
How Do I Email Telkom SA Support?
You can follow these steps to email Telkom SA support. First, open the email client or webmail service of your choice. Then, click the “Compose” or “New Email” button to start a new email. Enter the Telkom SA support email address in the “To” field of ‘support@telkomsa.net’.
Next, write a short descriptive subject line that summarizes the purpose of your email. The reason for having a title is to help the support team quickly understand the status of your request. Provide a clear description of your issue or question in the body of the email. Include pertinent information such as your account number, contact information, and any error messages or related information that can help them better resolve your question.
If you’ve documents or screenshots that can support your request, you can attach them to the email. Be sure to proofread your email before sending it to ensure all important information is included and your message is clear.
Once you’re happy with your email, click the “Send” button to email Telkom SA support. It’s a good idea to keep a copy of the email for your records.
Frequently Asked Questions (FAQs)
What is the Telkom Fibre contact number?
The official Telkom Fibre customer care number is 081 180, which can be dialed from any mobile or landline in South Africa. For technical issues or fault reporting, customers should call 10210. These numbers are verified and current as of 2026.
What number do I call to report a Telkom Fibre fault?
To report a Telkom Fibre fault, dial 10210. This is Telkom’s dedicated technical support line and is generally available 24 hours a day. You can also report faults via the Telkom app, online chat, or WhatsApp (0811 601 700).
Is Telkom Fibre support available 24/7?
Yes, technical support and fault reporting via 10210 is typically available 24/7. However, sales, billing, and general customer service hours may vary depending on the channel you use (call center, WhatsApp, or live chat).
How do I contact Telkom Fibre via WhatsApp?
You can contact Telkom Fibre support on WhatsApp at 0811 601 700. This channel is useful for self-service options such as checking account details, logging faults, tracking queries, and getting automated assistance.
Can I contact Telkom Fibre online without calling?
Yes. Telkom offers several online support options, including:
- Live chat on the Telkom website
- MyTelkom mobile app (Android and iOS)
- WhatsApp support
- Email support for non-urgent queries
These options are often faster than calling, especially during peak hours.
Why is my Telkom Fibre internet slow?
Slow Telkom Fibre speeds can be caused by:
- Network congestion during peak hours
- Router or modem issues
- Too many connected devices
- Wi-Fi interference
Before contacting support, try restarting your router, using a wired Ethernet connection, and disconnecting unused devices. If the issue continues, report it via 10210 or the Telkom app.
How long does Telkom take to fix Fibre faults?
Fault resolution times vary depending on the issue and location. Minor faults may be resolved within 24–48 hours, while more complex network or infrastructure problems can take longer. You can track fault progress using the Telkom app or by following up via customer support.
Can I cancel or upgrade my Telkom Fibre package through customer care?
Yes. You can upgrade, downgrade, or cancel your Telkom Fibre package by contacting 081 180, using the Telkom app, or logging into your Telkom online account. Contract terms and notice periods may apply.
Does Telkom Fibre support help with Wi-Fi and router issues?
Yes. Telkom Fibre technical support can assist with basic router and Wi-Fi troubleshooting, including connection drops, configuration guidance, and device checks. However, advanced home network setups may require third-party assistance.
Is Telkom Fibre available in my area?
You can check Telkom Fibre availability by visiting the Telkom website or contacting sales support on 10213. Availability depends on infrastructure coverage in your area.
