Telkom Contract Cancellation Contact Number – You can cancel your Telkom LTE, Telkom Fibre, Telkom ADSL, or Telkom Mobile contracts anytime. A number of Telkom subscribers have complained about issues of trying to terminate their Telkom contract, with some being unable to go through the cancellations process.
As a Telkom subscriber, when you decide to switch, upgrade, or migrate between services or entirely walk out of the Telkom network, it’s prudent to cancel your contract.
There are at times when subscribers have to wait longer than usual for their cancellation to be processed and accepted but continued to be charged for their products throughout this period.
Usually, the Telkom contract runs for a day to 24 months but some cancel their contracts before the due expiry dates while others too wait for their contract to run their full course.
A few months ago, Telkom moved to a new contract cancellation system thereby leaving many subscribers confused about the process to go through when they want to cancel their contract.
Note that, canceling your Telkom contract comes at a charge (cancelation fee). In this article, we will take you through the Telkom cancellation contract, the requirements you need to execute the process, and all you need to know about the process.
How Do I Cancel My Telkom Mobile Contract?
There are a number of reasons why subscribers cancel their Telkom mobile contract. However, this varies from person to person. Canceling your Telkom mobile contract might look technical but in actual fact, it’s very simple and easy. If you want to cancel your contract, follow these 3 steps below.
- Login
Visit Telkom’s official website (www.telkom.co.za) and navigate to the top right-hand corner where the ‘Login’ tab is located.
Login to your ”My Telkom” account to access your profile.
- Select Services
When successfully signed in to your Telkom profile, select the ‘Manage Accounts’ option where you can view your existing Telkom subscriptions, and select the Cancel option on any products you wish to terminate.
Remember to fill in all the required details on the provided fields.
- Upload Documents (Verification)
At this stage, you may be required to upload supporting documentation such as a copy of your ID document. This is to verify that you are indeed the owner of the account.
Note that, after submitting your service cancellation request, you will receive a reference number. It’s important to keep this reference number well, in case you want Telkom to speed up with your cancellation request, it will be required.
However, for small and medium Enterprises (SME) service cancellations the process is different. With this process, you have to submit your cancellation request through an E-mail to;
- (StocST@telkom.co.za) for a fixed-line service
- (BusinessMobile@telkom.co.za) for mobile service.
To cancel a service for a deceased person, you have to send an E-mail to Lsdanational@telkomsa.co.za. Note that, the documents must be attached.
- Copy of deceased’s ID document
- Death certificate
- Contact details of a family member.
To follow up on your Telkom contract cancellation process, contact Telkom directly via the following channels, quoting your cancellation reference number:
- Online Chat: https://secure.telkom.co.za/today/help/chat-to-an-agent/
- natcc@telkom.co.za
- Call The Call Centre on 012 311 2473
Telkom Contract Cancellation Contact Number
You might be a subscriber who’s finding it difficult to cancel your Telkom contract using the Telkom official website (www.telkom.co.za) or other online portals.
For this reason, Telkom has provided numbers to call and an agent will assist you in the cancellation process. Subscribers who want to cancel a service can call 081 180 for mobile or 10210 for fixed-line.
The call center operates on weekdays (8 am to 6 pm) and on Saturdays (8 am to 1 pm) but is closed on public holidays and Sundays.
What Happens If I Cancel My Telkom Contract?
When you cancel your Telkom contract, it goes through a series of processes to arrive at the final stage. Below is what happens during the cancellation process.
- Day 1: The customer submits a contract cancellation contract.
- Day +/- 7: Telkom processes the request presented alongside the supporting documents.
- Normal bill: Telkom sends a regular bill to the client as the cancellation request is processed.
- Day 30: Telkom finalizes the cancellation order marking the end of a 30-day notice.
- Day 60: The customer receives the final bill from the company.
- Termination: After clearing the bill, the customer has successfully canceled their contract with Telkom.
What Will Make A Telkom Subscriber Cancel His Contract
As earlier indicated, there are a number of reasons why a Telkom subscriber might want to cancel his/her contract. However, these reasons vary from person to person.
As a Telkom subscriber, when you decide to switch, upgrade, or migrate between services or entirely walk out of the Telkom network. To perform any of these tasks, you have to cancel your contract in order to proceed to choose a new contract.
Other reasons a user may opt for a service include incessant loss of airtime or data due to a subscription he/she doesn’t actually recall signing up for or unintentionally subscribed to a service, therefore, leading to losing airtime anytime they top up.
When a subscriber begins to lose airtime or data incessantly, they then come to the realization that something might be wrong and there is no way of resolving it, and they tend to cancel their contract.
