As a mobile phone user, there comes a time when you would want to cancel some subscription services. Due to the growing number of concerns from mobile phone users in South Africa, especially those using Telkom Mobile about how to cancel subscription services on Telkom, I have carefully curated this article to answer questions about how to cancel subscription services on Telkom Mobile in South Africa.
On this note, all I would want you to do is to stick with me, and at the end of this article, you will have the answers that you need.
How To Cancel Subscriptions on Telkom Mobile South Africa
To cancel subscriptions on Telkom, you must decide which option you want to use. I mentioned options in my opening sentence as there are three ways that you can cancel subscriptions on Telkom.
For non-smartphone users, there is the USSD option which you can use. This option does not require the use of the internet, and you can do this simply by dialing the short code, *180#. From the option, choose OPTION 5 and this proceed to choose OPTION 9. This will give you the chance to see your active subscriptions. To see your active subscriptions, choose OPTION 1, and from here, you can drop the subscriptions that you don’t want.
The second option is through the use of the Telkom app. To use the Telkom app, you must download and install it on your phone. Once you are done with the installation process, log in and check the active subscriptions running on your account. Proceed to drop the subscriptions that you want to drop.
The last option is through the use of the Telkom website. Log in to your account and then click on the ‘Manage Services’ or ‘My Subscriptions’ tab on your profile dashboard. From here, you can cancel the subscriptions that you want.
How To Cancel Subscriptions Using The Telkom App
Use the Telkom Mobile app to cancel subscriptions by performing the following actions:
- Install the Telkom mobile app after downloading it: Find the “Telkom” mobile app by going to the app store for your device (App Store for iOS or Google Play Store for Android). Install the app on your tablet or smartphone after downloading it.
- Register for a Telkom account: Open the Telkom Mobile application, then sign in with your Telkom credentials. If you don’t already have one, you might need to establish an account by adhering to the app’s instructions.
- Once logged in, use the app’s menu or home screen to search for the part devoted to subscriptions or services. This will allow you to access that section. The interface of the app may influence the precise location.
- Choose the subscription you want to cancel: Choose from the list the exact subscription you want to cancel. To get more options and information, tap on that subscription.
- Start the Cancellation: Check the subscription details page for a cancellation or unsubscribe option. The cancellation procedure may be started by selecting a specific button or menu item in the app. To continue, tap on it.
- Follow the Cancellation Prompts: The app will walk you through the cancellation process. You might be asked to confirm your want to cancel, provide further details, or accept any penalties or repercussions that may result. Follow the instructions precisely and give the requested information.
- Confirm the Cancellation: The app should display a confirmation message or notice once you have finished the cancellation process. Make a note of any confirmation information, such as reference numbers, for future use.
You can contact Telkom’s customer care team via the app or their official website if you run into any problems or have particular queries about the canceling procedure using the Telkom Mobile app. They will be able to offer you additional advice and assistance to make sure that you are able to successfully cancel your membership.
How To Cancel Subscriptions On Telkom Using USSD
Follow these steps to cancel any Telkom subscriptions using the USSD code:
- Dial *180#
- Select Telkom Plus (option 5).
- To self-serve, select option 9.
- Pending and active subscriptions will be displayed on this page.
- Choose (active subscriptions) option 1.
- Identify the active subscriptions, then remove or unsubscribe from them.
- It’s also a good idea to look through and cancel any pending memberships.
You will receive a confirmation message that your membership has been canceled or terminated once you have followed all the instructions and finished the cancellation procedure.
How To Cancel Telkom Service Using Telkom Website Online
- Visit the www.telkom.co.za website of Telkom.
- Open a Telkom account and log in.
- Go to the profile page or account dashboard.
- The “Manage Services” or “My Subscriptions” area should be easy to find.
- Find the particular service you want to stop using.
- To access that service’s details, click or tap on it.
- A cancellation or unsubscribe option should be present.
- To start the canceling procedure, click or press that option.
- To proceed with the cancellation, follow the supplied prompts and instructions.
- Verify the cancellation and record any confirmation information.
Understading Telkom Subscription
Before you venture or put money into something, one thing that you must do is to understand everything that there is to know about it. This is the case when we consider Telkom subscriptions. The reason why you must understand this is because it will let you have a fair view of what you are getting into. Just like any other mobile subscription service, Telkom has subscriptions that are tailored to each customer. Some of these subscriptions are data only, voice only, data and voice only, voice and SMS only, or sometimes, might contain all three.
Types Of Telkom Subscriptions
As you explained in the earlier section of this article, I presume that you have now understood everything when it comes to Telkom subscriptions. Well, the next thing that you must know is the type of subscriptions offered by Telkom. The types of subscriptions offered by Telkom are Prepaid Subscriptions, Contract Subscriptions, and Unlimited Plan Subscriptions. One thing that you must know is that all these subscriptions have specific prices attached to them.
How To Avoid Unnecessary Charges
As stated, every subscription that you sign up for has its own charges and with this in mind, you must be aware of what and what is eating up your mobile credit. In order to avoid any unnecessary charges attached to subscriptions, you must be proactive in checking on the subscriptions attached to your Telkom account. What this means is that you have to regularly check on your subscriptions to know if what you signed up for is what you are being charged. If by any chance you see any subscription that you did not sign up for, the honorable thing is to cancel such subscriptions.
How To Check Your Telkom Subscription Status
Checking the status of your subscription is a straightforward process and there are several ways that you can do this. You can use USSD, the Telkom app, or even the Telkom website. When using the Telkom app or the Telkom website, you will need to log in first and after the login process, go ahead and click on the ‘My Account’ tab and all your subscriptions will be displayed. You will know all active, canceled, and pending subscriptions.
How To Check My Telkom Subscriptions?
If you wish to check your Telkom subscriptions, follow these steps thoroughly;
- On your computer or mobile device, launch a web browser.
- Access the official Telkom website at www.telkom.co.za or launch the Telkom smartphone app.
- On the Telkom website or mobile app, look for the “My Account” or “Login” option. To access the login page, simply tap or click on it.
- Enter your Telkom username and password if you already have an account. If you don’t already have one, you may need to make one by selecting “Register” or “Sign Up” and then adhering to the on-screen directions.
- Go to the account dashboard or profile page after logging in. Your account information and facts about your Telkom subscriptions should be displayed on this page.
- Be on the lookout for a page or section titled “Subscriptions,” “Services,” or “Manage Services.” To display a list of your current Telkom subscriptions, click or tap that option.
- You should see each subscription’s specifics, including the service’s name, monthly fees, and any added features or advantages, on the subscriptions page.
- Make a list of the subscriptions you want to manage or monitor. You might have several subscriptions mentioned, such as phone plans, internet bundles, TV services, and other things.
- Click or tap on a specific subscription to obtain further facts, such as usage data, billing information, or cancellation options, if you require more information.
It is advised that you contact Telkom customer care using their website, app, or hotline if you have any queries or concerns about your subscriptions. They will be able to provide you with particular information and provide you with additional assistance.
Examples of Subscription Services
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There are several subscription services provided by the numerous mobile networks with Telkom Mobile included. Mostly these services are known as Wireless Application Services. These services provide information and entertainment as they cut across several topics. Examples of these subscription services are but are not limited to news, jokes, horoscope, sports, entertainment, and weather.
From the above list, you could see that you can subscribe to your preferred service once you decide to do so.
I don’t remember subscribing to WASP services
The moment that many people see the need to cancel subscription services is when their airtime is being consumed without them using it. Subscription services can eat up your airtime to the extent that you might think an invisible person is using your phone to make calls or probably surf the internet in your absence.
Upon realizing that their airtime is being consumed by WASP services, one major statement that is made is ‘I DON’T REMEMBER SUBSCRIBING TO WASP SERVICES’. Well, you would not remember but that does not take off the glorious fact that your airtime is always vanishing because of these services. One thing you must know is that telecommunication companies can make you subscribe to these subscription services without you realizing it.
These adverts come in the form of a pop-up and you might be in haste to get rid of the pop-up so you can continue to use your phone in peace. In the process, you might subscribe to the service. Initially, you might not be concerned about the airtime that is being deducted, but you might end up regretting your decision when the charges become glorious and very excessive.
How Do I Know If I Subscribed To Anything on Telkom?
The first step to knowing whether you have subscribed to a subscription service is by first realizing how your airtime keeps being consumed although you might not have used your phone for a long period of time. If you identify any abnormalities in the rate of consumption of your airtime, you can proceed to investigate if you have a subscription service running on your phone. To find out the subscription services that you might have subscribed to, do the following;
Using the USSD code – The USSD code provided by Telkom Mobile which you can use to check the subscription services that you have subscribed to is 180. After dialing the code stated, you will see all the subscription services that you have subscribed to listed on your screen.
Using the Telkom Mobile app – The Telkom Mobile app can also be used to check the subscriptions that you have subscribed to. To achieve this, install the Telkom Mobile app on your phone and log in. Once you open the app, click on My Products, then select Subscriptions. All the subscription services that you have subscribed to will be listed on your screen then you can proceed to select the ones that you would like to cancel.
How Do I Stop My Airtime From Disappearing Telkom?
Disappearing airtime on Telkom is not a pleasant thing, because you might have great plans for such airtime, only for you to realize that it has disappeared without you using it. There are several things that will make your airtime disappear on Telkom.
Two of these things are subscription services and airtime being used to surf the internet. To stop your airtime from disappearing on Telkom Mobile, try as much as possible to cancel all unwanted subscription services that you have unknowingly subscribed to. Additionally, you can have a data bundle package running on your phone so that your airtime will be used when you are surfing the internet.
How Do I Cancel My Telkom Auto-Renewal?
You can stop your bundles from auto-renewal on Telkom Mobile. In order to cancel auto-renewal on Telkom Mobile, dial the short code *544#. Choose the data bundles option and select the package that you wish to stop the auto-renewal.
Why is Telkom Eating My Airtime?
You might think Telkom is eating your airtime without your knowledge; however, this is not entirely true. This is because you gave Telkom a chance to eat your airtime and this is by subscribing to WASP services that you might not need.
Dialing The Telkom USSD Code
Follow these procedures to dial Telkom USSD codes:
- Open the dialer or keypad on your mobile device.
- Use the following format to dial the Telkom USSD code: Region Codethe USSD Code
- Use the correct area code for your area in place of “Area Code”. For instance, the standard area code for South Africa is 27.
- The precise code you want to use should be substituted for “USSD Code”. For different services including checking accounts, purchasing data bundles, or managing subscriptions, Telkom provides a variety of USSD codes. Telkom USSD codes that are often used include:
- *180# – Main USSD menu for Telkom Mobile services
- *188# – Check your Telkom mobile airtime balance
- *123# – Access various self-service options for managing your Telkom account
- *111# – Check your Telkom mobile data balance
- 1232# – Buy Telkom mobile data bundles
- Press the call button or the appropriate key to place the call after inputting the USSD code.
- Your request will be processed by the USSD service, and you will then see a menu or answer with options and information pertaining to the code you dialed on your screen.
- To traverse the menu and choose the required service or activity, adhere to the on-screen directions.
Always check the Telkom website or get in touch with customer care to find out the precise USSD codes that apply to your area and the services you want to use. Use the most recent information Telkom provides because USSD codes might change and Telkom may release new codes or modify current ones.
Are There Benefits Of Having Telkom Subscription Service
If you are wondering about the benefits that you will get when you subscribe to a Telkom subscription service, I am here to tell you that there are quite a number of benefits. Since these subscriptions are tailored to your account, you have what you need – whether voice minutes, data bundles, or SMS bundles. Basically, having a Telkom subscription allows you to spend what you can afford and this can be considered an overwhelming benefit.
Conclusion
With everything said, it can be seen that it is possible to cancel any Telkom subscription. The fact is that these subscriptions can be canceled in several ways – using USSD, the Telkom app, and the Telkom website. If by any chance you want to cancel any subscription, feel free to use any of the options. It is also safe to indicate that canceling Telkom subscriptions is absolutely free.