Are you looking at how to cancel Telkom contract in South Africa and don’t know how to go about it? In this article it is well curated and designed to help customers cancel Telkom services confidently and legally. This guide cover all Telkom contract types, notice periods, penalties, documentation requirements and escalation options. ensuring clarity at every stage.
How To Cancel Telkom Contract
The cancellation of a Telkom contract can be done in two folds. You can either use the online service or the offline service, thus downloading a form to do it.
If you wish to do it online, follow these steps;
- First and foremost, you have to visit the official Telkom website
- When you are there, login into your Telkom self-portal with your username and password
- You may have to register on the page if you do not have a profile you will have to create one for yourself
- You can now proceed to click on ‘Manage Account’, then on the applicable account, followed by cancel
- You can now fill in the required empty spaces with answers to the questions they have asked
- At this stage, you upload all supporting documents
- Accept the terms and conditions next
- You can now click on submit. Clicking on submit will grant you access to a reference number. Remember this number will come in handy at a point
READ ALSO: Telkom Fibre Contact Number – Updated Guide
What Are Telkom Contracts?
These are subscriptions and services provided by Telkom. Users and customers have the option of choice to choose from the wide range of services Telkom has.
Types Of Telkom Contracts
Telkom has a wide array of contracts for users and customers to choose from. Here are some of the available contracts you can choose from.
- Data Contracts
- Voice and Data Bundles
- Mobile Services
- Financial Services
Documents Needed To Cancel Telkom Contract
When you need to cancel your contract, you need to make these particulars available.
- A South African Identification book
- A three-month bank statement from your bank
- Proof of employment
- Salary slip
Can I Cancel My Telkom Contract Anytime?
Yes, you are allowed to cancel your Telkom Contract the moment you are done with your registration. However, it is an entire process which will take a lot of time to be completed, a maximum of 60 days at least.
Here is the breakdown of the entire process. This will make you understand why it takes that 60 days.
- Day 1- you will have to submit your cancellation form and other supporting required documents
- Day 7- the cancellation is processed by Telkom and the normal bill is sent to the subscriber to be paid
- Day 30- Telkom will finalize the cancellation request
- Day 60- this is the day the subscriber will be given the entire bill. Once he or she pays, the cancellation is completed
READ ALSO: How to Load Telkom Airtime in South Africa
Why Do Telkom Subscribers Cancel Their Contract
The reasons why Telkom subscribers cancel their contract is endless. It could be because they found a better offer, the charge increased, they are no longer in the contract and a host of others.
Does It Take Long Before Telkom Contract Is Cancelled?
It takes at most 60 days for the Telkom contract to be cancelled.
How Long Does It Take To Cancel A Contract At Telkom?
For one to cancel a contract at Telkom, they need to give Telkom at least a 30 days notice. If they don’t, it may not go as planned for him or them.
Can I Pay Off My Telkom Contract Early?
Yes, you can pay off your Telkom contract early. You must however note that you will be charged outstanding balances. Note that, if you cancel a contract before the end of the contract, you will be charged a cancellation fee.
What Is Telkom Cancellation Fee?
The Telkom cancellation fee as of June 2022 was R809.
What Happens When You Cancel Telkom Contract?
After you pay your cancellation fee, you have no business with Telkom again. It means that you have no obligation as far as Telkom is concerned until you decide to get on the network again.
READ ALSO: Telkom Wifi Deals, Packages And Prices
How Do I Cancel My Telkom Mobile Subscription?
To cancel your Telkom mobile subscription, do this;
- You have to login into your Telkom self-portal
- Click on Manage Accounts
- Then select the applicable accounts
- Choose the one you want to cancel
Alternatively, you can send an email to StocST@telkom.co.za for Fixed Line business, or BusinessMobile@telkom.co.za for Mobile Services.
Can I Change My Telkom Contract?
Yes, you will be allowed to change your Telkom contract but of course, they will have to abide by the terms and conditions.
How Do I Change My Telkom Contract To Prepaid?
To change your Telkom contract prepaid, follow these steps;
- Dial *180#
- You can choose the option to change your contract
- Then go to the option where you can change your tariff
- After that, you can confirm your chosen option by choosing 1
Do I Get Penalized If A Telkom Contract Is Running?
Yes, if a Telkom contract is running, you may have to pay some penalties.
When Will Your Cancelled Telkom Contract End?
Your Telkom contract remains active until you finally give a prior 30 days notice to Telkom for it to be ended. Once you are certain about that, and successfully submit your Telkom cancellation request online, it will take 30 days for the whole process to be completed. So from the subsequent month, your final bill from Telkom arrives and once your payment pushes through, your cancellation is complete.
Telkom Contract Notice Period Explained
Telkom requires a 20 business-day notice period for cancellations. Billing continues during this time, even if services are disconnected earlier.
Important billing notes:
- Final invoices may include pro-rata charges
- Device balances may appear on the final statement
- Debit orders may still run during the notice period
We advise monitoring your bank statements closely after cancellation.
Early Cancellation Fees and Penalties
If cancelling before the contract ends, Telkom may apply penalties that are reasonable and proportional.
These may include:
- Remaining device balance
- Discount recovery
- Administrative fees
Customers can request a penalty breakdown before confirming cancellation.
Cancelling Telkom Fibre, ADSL, and LTE Contracts
Telkom Fibre Cancellation
- Fibre ONT equipment may need to be returned
- Installation costs may be recovered if cancelled early
- Network providers may have separate conditions
Telkom ADSL Cancellation
- Copper line rental must be cancelled separately
- Modems may be customer-owned or returnable
Telkom LTE Cancellation
- Routers provided on contract may incur penalties
- SIM-based services deactivate after notice period
Cancelling Telkom Mobile Contracts
Mobile contracts include handset repayment plans.
Before cancelling:
- Confirm outstanding handset balance
- Request final settlement amount
- Ensure SIM is deactivated after notice period
Number portability is available if switching networks.
Telkom Cancellation Form And Process
If you wish to cancel your Telkom contract, you may want to check out these processes.
- The process needs to be started by going to the official Telkom website
- If you do not have the self-portal, you will need to register to have one
- You have to log in with your credentials and by that, we mean your password and username
- Tap on manage accounts and select the account you wish to cancel
- Then you can go ahead and upload all documents. This may include supporting documents
- The last stage is clicking on confirm and waiting for the reference
What Number Can Call To Cancel Telkom Line
If you wish to cancel your Telkom line, you can call any one of these numbers 081 180 for mobile or 10210 for fixed-line. People who wish to call this centre must call between the hours of 8 am to 6 pm on weekdays. On the weekends, they operate from 8 am to 1 pm and are closed on Sundays and all public holidays.
Telkom Cancellation Sample Form
If you want to have a fair idea about what the Telkom cancellation form looks like, click on this link.
How Many Months Is Telkom Contract?
The Telkom contract runs for 24 months, which is two years.
Cancelling a Telkom Contract In-Store
Customers may also cancel their Telkom contract by visiting a Telkom retail store.
What to Bring
- Valid South African ID or passport
- Proof of residence (if applicable)
- Telkom account number
- Business documents for company accounts
At the store, request a cancellation form, complete it, and ask for written confirmation or a reference number.
What Services Does Telkom Provide?
Telkom has a range of services they provide. This includes;
- Mobile phone offers
- Data
- Fixed lines
- Data and information
- OTHERS
Things You Need To Know After Sending A Cancellation Request
When you send a cancellation request as a Telkom customer, there are things that you must know. The first on the list is that your request would be received and a confirmation message will be sent. You might receive another message informing you of the progress of the process and during this time, you might now whether your request attracted fees or not.
Can You Cancel Telkom Contract By Phone
If you are wondering whether you can cancel your Telkom contract by phone, you have an affirmative answer. If you want to cancel your Telkom contract by phone, you can contact the call center and you can do so through the numbers, 081 180 and 10210. You must have in mind that the call center operates within a certain period, i.e. 8 am to 6 pm.
Is It Possible To Cancel Telkom Contract
It is highly possible to cancel your Telkom contract. Once you decide that you want to cancel your Telkom contract, go ahead and initiate the process. You must keep in mind that there are some charges that would be incurred when you decide to cancel your subscription as a Telkom customer.
Online Telkom Contract Cancellation Process
The online Telkom contract cancellation process requires that you first log in to your Telkom account. Once you are logged in, located the ‘My Profile’ tab and click on it. Proceed to click on ‘Manage My Accounts’ as this will show you your subscriptions. Choose the service you want to cancel and this click the ‘Cancel’ tab. Go ahead and fill the forms provided and when done, click on the ‘Submit’ button.
How Do I Find Out When My Telkom Contract Ends
You can find out when your Telkom contract ends using the Telkom USSD, and the Telkom website. When using the Telkom website, you have to login. With the USSD method, just dial *180# and you must do so with the contract SIM card. From the options, scroll down to ‘Manage Account’, and when the new options are displayed, choose option 1.
Telkom Contract Cancellation Contact
The Telkom contract cancellation contact is 081180 and 10210.
How to Confirm Your Telkom Contract Is Cancelled
Confirmation is essential to avoid unexpected charges.
We recommend:
- Requesting written confirmation
- Checking your Telkom account status online
- Verifying no further debit orders occur
- Retaining final invoices for at least six months
Frequently Asked Questions About Cancelling Telkom Contracts
Can we cancel a Telkom contract before it ends?
Yes. The CPA allows early cancellation with reasonable penalties.
How long does Telkom take to process a cancellation?
Typically within the 20-business-day notice period.
Will we still be billed after cancellation?
Only for the notice period and any applicable penalties.
Can Telkom refuse to cancel a contract?
No, provided proper notice and documentation are submitted.
Do we need to return Telkom equipment?
Yes, in most cases involving fibre, LTE routers, or devices.
Conclusion
Cancelling a Telkom contract does not need to be stressful when handled correctly. By following the correct cancellation channel, providing accurate documentation, and understanding your consumer rights, we ensure a smooth, lawful, and transparent cancellation process. Preparation and documentation are key to avoiding delays, disputes, or unexpected charges.
