If you are planning to do a Telkom SIM swap security question, you must answer specific Telkom SIM swap security questions. These questions help Telkom confirm your identity and protect your number from SIM swap fraud.
As Telkom commitment to protect its customer’s mobile conncetions, Telkom uses these security questions as a procedure to guard against unauthorized SIM swaps.
This guide explains the full list of Telkom SIM swap security questions, how to answer them correctly, and what to do if your verification fails.
What Are Telkom Sim Swap Security Questions?
When a customer switches their SIM card, Telkom asks them a series of customised questions known as SIM swap security questions. These inquiries act as an additional layer of protection to confirm the customer’s identity and guarantee that the SIM swap request is legitimate. Therefore Telkom SIM swap security questions are verification questions used to confirm that you are the rightful owner of the SIM card. Telkom introduced these checks to stop criminals from hijacking phone numbers.
Without correct answers, the SIM swap will not be approved.
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Customers may be asked to respond to particular security questions that they have already set up while starting a SIM exchange with Telkom. These inquiries are made by the consumer during account creation or registration and are meant to be kept private.
What Is The Purpose Of Telkom Sim Swap Security Questions?
These security inquiries are meant to stop unauthorized people from trying to switch out a Telkom SIM card without the account owner’s permission. Telkom can secure the user’s mobile connection against fraudulent activity and confirm the validity of the SIM swap request by posing questions to which only the customer should know the answers.
To protect client accounts and stop unwanted access, Telkom SIM swap security questions are a crucial security tool. To ensure the effectiveness of this security feature, consumers must select memorable security questions and keep the answers private.
It’s important to note that, depending on Telkom’s regulations and processes, the specific security questions and the number of questions asked may change. To successfully complete the verification and protect their mobile connection, customers should adhere to Telkom’s rules and instructions while setting up their security questions and be ready to give truthful answers throughout the SIM exchange process. In summary Telkom uses security questions to:
- Prevent unauthorised SIM swaps
- Protect mobile banking and OTPs
- Reduce identity theft
- Comply with RICA regulations
SIM swap fraud is one of the biggest mobile security risks in South Africa.
Full List of Telkom SIM Swap Security Questions
Because they are tailored and chosen by the customer throughout the registration or account setup process, the specific questions asked during a Telkom SIM swap may change. However, the following are some illustrations of the kinds of inquiries Telkom might make:
- Telkom may request personal information from you, including your full name, birthdate, ID number, or address. These inquiries are used to confirm your identification and establish that you are the legitimate account holder.
- Telkom may ask you for specific information regarding your Telkom account, such as your account number, password, or PIN. These inquiries aid in establishing your familiarity with the account and the data related to it.
- Recent Transactions: You can be questioned about recent transactions or activities involving your Telkom account, such as the time and cost of your most recent recharge or the most recent phone number you contacted or texted. These inquiries are to confirm that you have been using the account actively.
- Telkom may ask you to respond to security questions that you’ve previously established. These inquiries are exclusive to you and are meant for your knowledge only. Your mother’s maiden name, the name of your pet that you love the most, or the place of your birth are a few examples of security questions.
Questions Asked When Doing A Telkom SIM Swap
The security queries for the Telkom SIM replacement are as follows:
- Which phone numbers do you dial the most often?
- When did you last replenish your airtime?
- How much did the recharge cost?
- How recently did you use your SIM?
- What mobile subscriptions do you have?
- How much airtime does your SIM have?
How to Answer Telkom SIM Swap Security Questions Correctly
As far as answering Telkom SIM swap security questions are concerned, each answers matters as incorrect answers might lead to your sim swap being not approved. Below is a list of how to answer Telkom Sim Swap questions.
- Answer exactly as registered
- Use recent recharge information
- Ensure your ID matches RICA records
- Do not guess answers
- Visit a Telkom store with your original ID
Why Do Networks Ask Sim Swap Security Questions
To strengthen the security of their customers’ accounts and guard against unwanted access or fraudulent actions, networks ask SIM swap security questions. The following are some main justifications why networks use SIM swap security questions:
- Fraud prevention
- Identity verification
- Customer protection
- Compliance with regulations
- To foster reputation and trust
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Do People Find It Difficult To Answering Telkom Sim Swap Security Questions?
Depending on a number of variables, each person may find it easier or harder to respond to the Telkom SIM exchange security questions. Some people could find it rather simple to remember and give accurate answers to the security questions they have already put up, but others might run into difficulties for a variety of reasons. The following variables could make it more challenging to respond to the SIM switch security questions:
- Memory of the customer
- The choice of questions
- The time the phone was setup
- Communication with Telkom
What Happens If You Fail Telkom SIM Swap Verification?
In that instance, you might be required to present an affidavit attesting to the fact that you actually own the SIM card in question.
You could also be prompted to confirm your information with Telkom. You will need to present identification and other proof that you are the SIM card’s owner in that situation.
How to Prepare Before Visiting a Telkom Store
If you are preparing to do sim swap at Telkom store there are a few stuffs you will need. Below are some of the few stuff:
- Original South African ID
- Your old SIM card (if available)
- Knowledge of recent recharges
- Frequently called numbers
Preparation increases your success rate.
How To Do Telkom SIM Swap By Yourself?
- SIM ICCID Number and RSA ID. Your new SIM Pack’s back will have the SIM ICCID number.
- Personal Information. Your contact and personal information.
- Verification of contact information, a copy of an RSA ID, documentation of residency, etc.
- Verifying your own selfie.
- Activate and update your contact list
- Proceed to use your new Sim card
What Do I Dial For Telkom SIM Swap?
All you have to do is to dial *1# and follow the prompts.
Can Someone SIM Swap My Telkom Number Without My Details?
No. Telkom requires strict verification. However, fraud can occur if criminals have access to your personal details.
How to Contact Telkom for SIM Swap Help
If you need help:
Telkom Customer Care: 081 180
MyTelkom App
Nearest Telkom Store
