How To Appeal If Your SASSA SRD R370 Grant Is Disapproved

How To Appeal If Your SASSA SRD R370 Grant Is Disapproved – If your appeal for your SASSA SRD R370 grant application was disapproved, you can appeal the decision through the official channels.

You can appeal only if your application was declined and you believe the decision was made in error. You must appeal within 90 days of receiving your rejection.

Appeals after 90 days are not considered. You can check your application status anytime by returning to https://srd.dsd.gov.za/appeals and entering your ID number and phone number.

What Is SASSA Appeal For Reconsideration

SASSA’s appeal for reconsideration is a process that allows applicants of the SRD R350/375 grant (Social Relief Of Distress). It gives you a second chance to prove that you meet the eligibility requirements for the grant of your original application was declined.

How To Appeal If Your SASSA SRD R370 Grant Application Is Declined

If your SASSA SRD R370 grant application ( South African Social Relief Of Distress Grant) has been declined, you have the right to appeal this decision. Below are the steps to follow.

How To Appeal a Declined SRD R370 Grant

Step 1: Visit the official appeals website https://srd.dsd.gov.za/appeals

Step 2: Enter Your Credentials By Inputting Your ID Number And Phone Number Used During Your SRD Grant Application

Step 3: Enter the OTP To log in

You will receive a ONE-TIME PIN (OTP) on your registered phone number.

Step 4: Select The Month To Appeal

Once logged in, you will see a list of months where your application was declined. Then, click on the month you want to appeal.

Step 5: Provide a reason for your appeal

You will be asked to select or give a reason why you think the rejection was incorrect. Submit any supporting information if required.

Step 6: Submit Your Appeal

Click on the “Submit button”. You should receive a confirmation that your appeal has been accepted.

SASSA Appeal Status Check

If you would like to check the status of your SASSA SRD R370 grant appeal, here is how you can do it.

How To Check Online Appeal Status

1. Online Via the SASSA Appeals Portal

Visit the official SASSA appeals website:srd.sassa.gov.za/appeals (or often labelled “Check Appeal Status” or “Track Appeal”)
Enter your 13-digit South African ID number and the cellphone number you used when applying.
Click “Send Pin” to receive a one-time password OTP via SMS.
Enter OTP to log in.
Once inside, you will be able to view the status of your appeal for the relevant months.

2. By Phone

If Online access is difficult:

Call the SASSA call centre at 0800 60 10 11.
Be ready to provide your ID number and the appeal reference number of available.
The agent should be able to check the status for you.

3. Via SMS if available

Send your ID number to 32573
You may receive a response with your appeal status
Note: Use this method with caution and only rely on confirmed sources or at the SASSA site, as scam sites exist

What Is The Independent Tribunal For Social Assistance Appeals (ITSAA)?

The Independent Tribunal for Social Assistance Appeals (ITSAA) is a government-established body in South Africa that handles appeals related to social grants, including the SRD (South Relief of Distress) R370 grant.

It operates independently from (Social African Social Security Agency and ensures that people who feel they were denied social assistance have the right to a review. This ensures that decisions are fair, transparent and comply with the law.

Why Is ITSAA Important

The Independent Tribunal for Social Assistance Appeals (ITSAA) is important because it plays a critical role in protecting the rights of vulnerable individuals in South Africa who rely on social grants for survival and dignity. Below is the breakdown of why ITASS is important.

Ensure Justice and Fairness

ITSAA provides a fair and impartial platform for people who believe SASSA made a wrong or unjust decision about their grant.
It ensures that errors, bias, or procedural mistakes made by SASSA can be reviewed and corrected. For example, if a disabled person who was wrongly denied a grant due to an administrative error can appeal and potentially have that decision overturned.
Protects Constitutional Rights

The South African Constitution(Section 27) guarantees the right to access social assistance for those who cannot support themselves.
ITSAA helps enforce rights by holding government agencies accountable.
Support Vulnerable Populations

Many People who depend on social grants are mostly elderly, disabled, unemployed, caregivers, etc.
ITSAA ensures these individuals have a voice and access to recourse of their lifeline is taken away unfairly.
Encourages Transparency and Accountability

It promotes good governance by reviewing SASSA decisions independently.
It discourages arbitrary and unjustified actions by public officials.
Strengthens the Social Assistance System

It acts as a quality control mechanism within the broader social security framework.
Lessons from the appeal outcome help improve SASSA’s decision-making processes.
Provides a Quick and Accessible Appeal Process

Without ITSAA, individuals would have to go to court, which is expensive, slow and intimidating.
ITSAA offers a more user-friendly, quicker, and cost-free alternative to resolve disputes.

READ ALSO: SASSA SRD R370 SC19 Application

What If My SRD Appeal Is Declined?

If your SRD(Social Relief Of Distress) appeal is declined by the Independent Tribunal for Social Assistance appeals (ITSAA), you will still have options, but the process becomes more complex.

Below is what you need to know

What It Means When Your SRD Appeal Is Declined

A declined appeal means that ITSAA has reviewed your case and decided to uphold SASSA’s original decision to reject your SRD grant application. This could be due to :

Not meeting the eligibility criteria
Insufficient or incorrect documentation
Inconsistencies in your Information
A match in the government database that disqualifies you

Here is what to do next when your SRD Appeal is Declined

Review the Reason For Rejection Carefully

Log in to the SRD website
Check the status and specific reason for the decline
This helps you understand if it’s due to identity verification failure, UIF/NSFAS registration, income detected in bank account or other disqualifying factors.

Correct Any Errors If Applicable

If the rejection was based on wrong information, banking issues or outdated data in home affairs or SARS systems, you may need to update your information with SASSA or the relevant department before applying again in the next cycle.

Reapply for Future Months

The SRD grant is assessed monthly, so a rejection for one month does not prevent you from qualifying later. Continue to apply or check your status every month; your financial situation might change, or previously flagged issues could be resolved.

No Second Appeal Allowed in the Same Month

Once the Independent Tribunal has declined your appeal, the decision is final for that month. You can’t appeal for the month, but you can reassess your eligibility for the next month and correct or update your details before the next review.

Get Help If You Think The Decision Was Wrong

If the reason for rejection seems incorrect or unclear, you can contact SASSA directly. You can call the SASSA call centre on 0800 60 10 11 or email them at srd@sassa.gov.za

Steps To Take If Your Appeal Is Declined

Below are the steps to take if your appeal Is declined.

1. Review The Reason For Decline

Go to SASSA SRD Appeal portal: https://srd.sassa.gov.za/appeals
Log in using your ID number and cell phone number
Review the decline reason for each month(e.g.Income source identified, UIF registered, etc.)

2. Check If You are Still Within The Appeal Window

You can review each month’s decision separately
Appeals must be submitted within 30 days of receiving the rejection. If the 30-day appeal period passes, you can’t appeal for that particular month.

3. Submit a New Appeal (If Eligible)

If you believe the decision is wrong

Visit the appeal site: https://srd.sassa.gov.za/appeals.
Enter your ID number and cell phone number.
Select the declined month.
Review and confirm the banking details.
Submit any required updates or documents.
Click Submit Appeal.

4. Update Your Personal Information

Updating your personal information during your steps to take if your appeal is declined is very vital. Below are a few things you might consider during the appeal.

Your banking details and active.
Your personal details (ID, cell phone) match Home Affairs records.
You are receiving other forms of financial support from (e.g. UIF, NSFAS, etc) or if you are no longer receiving them, ensure SASSA has the updated info.

Can You Reapply After Rejection?

Yes, you can reapply for the SRD grant after rejection, but it depends on why your application or appeal was rejected and which months were affected. Below is how to reapply.

1. Go to: https://srd.sassa.gov.za.

2. Scroll to “How do I Apply this SRD Grant?”

3. Follow the instructions to

Confirm your ID and Cell phone number.
Accept the consent terms.
Submit your application for the new month.

Independent Tribunal for Social Assistance Appeals (ITSAA) Contact Information

ITSAA Contact Details

Mailing Address

Department Of Social Development

Independent Tribunal For Social Assistance Appeal(ITSAA)

Private Bag X901, Pretoria,001

Telephone

0123127727

Email

grantappeals@dsd.gov.za

Fax

086 534 3124 or 086 216 37

Will SASSA Approve My SRD Appeal Application?

Whether SASSA (or the Independent Tribunal) will approve your SRD appeal application depends on several key factors. Below is a simple guide to help you understand your chances.

You have a good chance if;

You have no income or earn less than R624 per month.
You are not receiving UIF, NSFAS, or any social grant.
You submitted your appeal within 30 days of rejection.
You corrected any errors in your application.
Your banking details and ID info are up to date and accurate.

How Long Will ITSAA Take To Approve My Appeal?

The Independent Tribunal for Social Assistance Appeals (ITSAA) usually takes between 60 to 90 days to process and respond to your SRD appeal.

After submitting your appeal, the Tribunal receives your information from SASSA. After, they review your application, banking details and other records. You will be notified via sms or the appeals website once the decision is made.

Who can apply for reconsideration?

Applicant must be ;

Age 18 to 59 years old
Residency: Must be a South African Citizen or a permanent resident, a refugee, an asylum seeker or a special permit holder.
Income: You do not receive more than R624 per month.
Not receiving UIF, NSFAS funding, or any other SASSA grant.
Not employed or getting regular support.

Can I Check My Reconsideration Status?

Yes, you can check your SRD reconsideration status.

Here is how;

Go to: https://srd.sassa.gov.za/appeals.
Enter your ID number and cell phone number.
Click “Send Pin”
Enter the pin sent to your phone
You will see your appeal status for each month.

Or you can call SASSA AT 0800 60 10 11 to ask.