Are you looking for the updated Telkom customer care number in South Africa? Are you an ardent Telkom customer or looking to jump on Telkom train then look no further as this guide contains teh official Telkom call centre numbers, Whatsapp contact, online support options, and the fastest way to reach a Telkom agent in 2026

Whether you need help with Telkom Mobile, Fibre, LTE, billing, or SIM issues, this page gives you the correct contact details instantly.

Telkom Customer Care Numbers (2026)

Telkom WhatsApp, App & Online Support

As a customer or a new client and you cannot get through on calls with Telkom, then these options are best for you to get your problems solved.

• WhatsApp Support: 081 160 1700
• MyTelkom App: Available on Android & iOS
• Live Chat: Via the official Telkom website
• Self-Service Portal: Manage billing, data, and SIM services online

NB: WhatsApp and app support are often faster than calling.

What Are The Best Times To Call Telkom Customer

Though from all indications, the call centre operates on a 24 hour bases yet let it be known that to avoid long queue and get your problems solved as soon as possible then it is best to call in the morning.

Best time: 07:00 – 09:00 (Weekdays)

Is Telkom Customer Care Not Answering? Try This

Sometimes the Telkom customer care becomes really busy leaving customers and new clients worried as to not getting their problems solved. If for whatever reason you cannot get hold of Telkom Customer care then these options might be your best shot to get your issues or suggestions being heard by customer service

1. Use WhatsApp support instead of calling
2. Log a fault using the MyTelkom App
3. Call during off-peak hours (early morning)
4. Visit a Telkom store for urgent SIM or RICA issues

NB: Other unresolved issues can be escalated via the app or online portal.

Does Telkom Have A Customer Care Number?

Customers can call Telkom’s customer service line to get in touch with their support staff, therefore that is true. Depending on the area or nation, different countries may have different Telkom customer service numbers.

Who Are The Telkom Customer Care Reps?

The goal of the customer care representatives, who are qualified professionals, is to respond to customer inquiries and guarantee customer pleasure. They are prepared to do this quickly and effectively. It’s crucial to be aware that depending on the area or nation, different Telkom customer service numbers may apply. The customer service number may often be found on Telkom’s website, mobile app (if available), or in local directories.

How Can I Talk To A Telkom Mobile Agent

You can use one of the following approaches to contact a Telkom Mobile representative:

• To contact a Telkom Mobile representative directly, use the Telkom customer care hotline number. The general customer care number in South Africa is 081180. For the precise helpline number in your area, see Telkom’s official website or get in touch with their customer support as these numbers may differ depending on the nation or location.
• Online Chat: Telkom may provide a mobile app or website feature for online chat. To communicate with a Telkom Mobile representative in real-time, look for a “Chat” or “Live Chat” facility. This choice may be practical for getting information or support without making a phone call.
• Social media: Telkom might be present on Twitter, Facebook, or Instagram on a regular basis. You can contact them by direct messaging them or leaving a public comment on one of their official social media pages. Customer service agents occasionally check social networking sites, where they can answer your questions.
• Visit a Telkom Store: If you would rather interact with people in person, you can go to a local Telkom store or service center. The experts at the Telkom shop can offer you individualized support and address any questions or issues you may have regarding Telkom Mobile.

Calling Telkom Directly

• From a Telkom fixed line phone, dial 10210. You can call this number to speak with a customer care representative who will assist you with any basic questions or issues you may have regarding home phone service. Before they can assist you, you might need to provide them with some private information to prove your identity. If you call from a Telkom landline or mobile phone, any call you place to Telkom is free.
• For assistance with a mobile device or data plan, dial 081180. If you have any inquiries about your mobile device or data plan, call this number to talk with a representative from Telkom mobile. You might need to authenticate your identity by giving them some personal information before they respond to any queries.
• Call 10213 to inquire about phone purchases, plan specials, and equipment. By dialing this number, you can speak with a sales-focused representative who can explain service costs, data plans, and phone options to you. They can guide you through the process of making purchases online or over the phone.

Chatting With Customer Service

• Visit chat.telkom.co.za now. This is the official Telkom chat room for customer service.The online chat feature is only accessible from 8 to 5 p.m., as a tip. During the week, it is South African Standard Time (SAST), while on Saturday it is 8 to 1 p.m.
• Click Chat after entering your customer support information. You must first choose the type of service you want (fixed line or mobile), and then write in your name, contact information, and email address. Fill out the CAPTCHA if prompted to join the chat. You cannot utilize this option to ask a question if you are attempting to purchase your first phone because you must already have a working South African telephone number to access the chat window.
• Talk to the customer support representative after waiting for a response. You might have to wait a little while for a customer support representative to respond to your question once you start the conversation. You’ll be able to speak with the agent via the online chat window when they’ve responded. As they take you through a solution, they will ask you to describe your problem, worry, or query.

Using Social Media

• To grab their attention, leave a message on the Telkom Facebook page. Telkom is quite active on Facebook and will reply if you leave a comment on one of their posts or send them a private message. They will reply to your message by sending one back or by requesting your phone number so they may call you. Visit https://www.facebook.com/TelkomZA to access their Facebook page. Make sure not to include any private information, such as your phone number or billing information, when posting publicly on Telkom’s page. On their Facebook page, Telkom also holds freebies and competitions.
• Twitter message sent. By tweeting at @TelkomZA or sending a direct message to, you can get in touch with Telkom on Twitter. Both comments and direct messages will receive a response from them, but it’s preferable to keep any confidential information in direct messages alone.

Keep in mind that based on your region and Telkom’s current services, the availability of these alternatives and the precise contact methods may change. For the most current and accurate information on how to speak with a Telkom Mobile agent in your location, it is advised to check Telkom’s official website or get in touch with their customer care.

What Is The Customer Service Code For Telkom?

Residential consumers should dial 10210, and corporate customers should dial 10217. To contact Telkom’s customer support helpline and speak with a person, enter these digits.

Is 10213 free from Telkom Mobile?

It costs nothing at all to call 10213 from a Telkom landline. You can learn about all the services Telkom offers and their costs.

Frequently Asked Questions (FAQs)

What is the Telkom customer care number in South Africa?

The main Telkom customer care number is 081 180 for mobile and general support.

How do I speak to a Telkom agent?

Dial 081 180, follow the voice prompts, and choose the option to speak to an agent.

Does Telkom have WhatsApp support?

Yes. Telkom WhatsApp support is available on 081 160 1700.

Why is Telkom customer care not answering?

High call volumes, peak hours, or network issues can cause delays. Try calling early or use WhatsApp or the MyTelkom App.

Can I contact Telkom online?

Yes. You can contact Telkom via WhatsApp, live chat on their website, or through the MyTelkom App.