How To Move A Telkom Line To A New Address – Do you want to know how to change the address of a Telkom line? Maybe your company or family is relocating. Perhaps you’ve discovered new premises that are better suited to your company. What steps do you take to keep your Telkom landline active?
These are questions that are not alien to Telkom users because such instances may occur as and when they occur. The point is, if you’re like most businesses, you probably rely on your phone to survive. In that case, you must keep your phone number even if you change addresses. So, how do you go about it?
How you will go about it is exactly what this article is going to tell you about. The article is intended to take you through all the processes of moving your Telkom line to a new address and if it is even possible. You better keep reading.
What Do I Need To Do Or Know Before Moving Your Line To A New Address?
It has been stated or mentioned earlier that the process is simple. That notwithstanding, the customer has to make sure that they are aware of certain things. That is to say, they have to make sure they qualify to move their line otherwise the process will not be entirely simple as we have said earlier. Here are some of the things to know before you decide to move your line;
- Please visit Telkom Coverage Map before moving your line to see if you qualify for faster internet access speeds. Here is a link for the coverage map https://www.telkom.co.za/coverage
- Fill out the form below as soon as possible, preferably 30 days before your move. Click on this link to find the form https://apps.telkom.co.za/move-line/
- We will reach you within two business days to let you know when your line will be relocated
How to Move a Telkom Line to a New Address – A Step-By-Step Guide
Transferring your phone number to a new address is a simple process. You submit your request online, and Telkom will contact you shortly. As mentioned earlier, we are going to take you through the process of moving your Telkom line to a new address. Once you are ready for the process, all you have to do is to follow these simple steps;
- The first thing you have to do is to visit this link https://apps.telkom.co.za/move-line/
- When you are there, you will be asked to choose between the options of whether or not you are a Home Customer or a Business Customer
- The information will then be filled in by you. Personal information, the number of the line you want to move, address information, and the dates you want the move to take effect are all required
- When you have thoroughly filled in everything with nothing but the correct information, the next thing to do is to confirm the request
Does It Take Long To Move A Telkom Number To A New Address
When you have gone through the steps, it is only expected that you wish to know how long it will take for the changes you have made to take effect. It is best to start the process 30 days before your move. You will avoid interruptions this way.
You should also keep in mind that Telkom promises to contact you within two days of submitting your request to move your phone number via their online portal. They will then tell you when the move is scheduled to take place.
There have been a series of online stories where people say their lines were moved in about 30 days. Others completed the relocation in less than a week. You should keep that in mind.
What Do You Need At The New Address?
If you are moving your Telkom line to a new address, then we believe you know that the new location needs to have certainly required logistics in order for it to operate efficiently, and more effectively. Here is a list of things you will need at the new address;
- You must have a phone line at your new address to change your phone number. Please keep in mind that Telkom is no longer installing new copper cables
- This means that if you have been a customer of their ADSL and move to a location where no copper cables are still in place, you are out of luck
- You will be able to switch to LTE or fibre if there is coverage
- Another thing to keep in mind is that if the phone exchange at your new location is full, you’re out of luck. Again, the only options will be LTE or fibre. Remember that Telkom recently decided to ditch copper in favour of fixed LTE and fibre
How Do I Transfer My Fibre To A New Address?
- First and foremost, you have to enter the new address and press the ‘Check Fibre Availability’ button
- If Fibre is accessible at the new location, you will be required to provide new installation information