How To Cancel MTN Contract

How to cancel MTN contract can take quite a toll on you sometimes. There are chances you do not even know where to start or how to go about it. Well, Christmas came early as this article is going to teach exactly how to can your MTN contract.

How To Cancel MTN Contract

If you want to cancel your MTN contract, here is how to go about it.

Notice: You have to give MTN that 20 days business notice stating that you want to have your contract canceled
The Applicable Cancelling Charges: If you are canceling your contract, you also know that it comes with charges hence be ready for it. You can click on this LINK to know the charges you will be paying
Cancelling The Contract: This is the stage where you call 135 from an MTN number or you send an email to retentions@mtn.com to request for your contract to be canceled
Canceling Orders: If the item is a physical item, MTN will arrange with a courier for pickup

What Is MTN Contract?

MTN contracts are the kind of contract a customer enters with the network-providing company thus MTN provides them with a fixed amount of data. This data is at a cheaper rate as compared to prepaid data. Additionally, the contract is usually for 24 months.

Types Of MTN Contract

SIM only
SIM and device
Headset only

Who Qualifies For MTN Contract?

Just like it is with most contracts, you need to meet certain requirements to qualify. MTN is no different. Here is a list of things that qualifies you for an MTN contract.

First and foremost, your South African ID card
If you happen to be a foreigner, you may have to resort to using your passport
Your proof of income- this is to ascertain that you will be able to pay for the contract
Your bank statement for at least three months
Your proof of residence- where you live in case of any unforeseen contingencies

How Long Does It Take For The Contract To Be Approved?

The onus is on MTN to make sure you will be able to meet the payment terms. Therefore, it may take between 3-10 for MTN to approve your contract.

How Do I Know If My MTN Contract Has Been Approved?

It is typical to expect results or feedback after you have applied for an MTN contract. If you are impatient to wait for MTN to get back to you, you can call 135 to find out if your contract has gained approval or otherwise.

What Happens If I Don’t Pay My MTN Contract?

MTN will have to take things into their own hands if you fail to pay up your contract bills.

Can I Cancel My MTN Contract?

Of course, you have all the rights to cancel your MTN contract for any reason best known to you. All you have to do is to make sure you give MTN a 20 written 20 business days notice.

How To Cancel MTN Contract

If you wish to cancel your MTN contract, you can either;

Call 135 from an MTN phone for the customer care representative to take you through the process of cancellation OR
Send an email to retentions@mtn.com with your cancellation request

How Much Does MTN Charge To Cancel Contract?

If you are no longer interested in an MTN contract and wish to cancel, you must bear in mind that you need to provide MTN with at least 20 business days’ notice. Also, you will be mandated to pay up these charges;

The remaining cost of the device
A month’s subscription pay
Any other usage charge that has not been paid

What Happens To My Phone When I Cancel An MTN Contract?

If that contract happens to be a phone contract, you will lose your phone in the process and pay some other calculated charges that come with contract cancellation.

Additionally, you may lose your sim and will not be able to use any of the services provided by MTN.

What Happens To My Number If I Cancel My MTN Contract?

Cancelling your contract also means you are moving from a contract customer to a prepaid customer. This means that you may lose your contract number but there is a way out to keep it.

You may have to port your contact number to your prepaid number unless, of course, you are leaving the network entirely to join a different network.

Does It Mean I Cannot Cancel My MTN SIM Contract?

No, it does not mean you cannot cancel your sim contract. Just give them a 20 days notice and you are already a step closer to canceling your sim contract.